The Next Generation Student Accommodation

Terms and Conditions

Urban Student Life Terms and Conditions – Version [2.2] June 2019

1. Booking a Room
2. Payment Methods

3. Guarantor Service
4. Cancellation Policy
5. General Terms
6. Legal Disclaimer
1. Booking a Room

1.1 Booking Options
There are three options for booking accommodation with Urban Student Life (USL):

1.1.1 Web Direct 
To make a booking online, you will need to select the property and room type you wish to book and follow the on-screen instructions to complete your booking. You will be completing an electronic Assured Shorthold Tenancy Agreement (AST), and during this process you will need to supply all relevant documentation. Your window of time when booking online will be limited to four (4) hours from the start of the booking process to complete the AST; this applies to you and your UK Guarantor (if applicable). If you do not complete the AST in this time, it will be deleted and you will need to restart the booking process.

1.1.2 Via Accommodation Team
To make a booking, you are required to select your room type via our accommodation page. Once we have received your enquiry, you will be invited to complete an electronic AST, which will be issued to the email address you have provided. You will be required to provide all the relevant information requested during your online tenancy application. You will have up to 7 calendar days, or 2 calendar days during peak times, to complete your AST (the expiry date will be shown on your application). If you or your UK Guarantor (if applicable) have not signed and provided the requested documents, your AST will be cancelled.

1.1.3 Third Party Agent 
To make a booking via a third party agent, you will need to follow their booking process. When the third party agent has processed your booking, you and your UK Guarantor (if applicable) will be required to complete an AST, which will be issued to the email address provided during the agent booking process. You will be required to provide all the relevant information requested during your online tenancy application. You will have up to 7 calendar days to complete your AST (the expiry date will be shown on your application). If you or your UK Guarantor (if applicable) have not signed and provided the requested documents, your AST may be cancelled.

Please note that third party agents may require you to pay booking/application fees direct to them, as well as subscribe to their own terms and conditions and USL shall have no liability for refunds of application fees paid to third party agents. Check with the agent you are booking with for this information. USL shall have no liability for the conduct of any of the third party agents you have chosen to book through.

An AST is a legally binding document, and tenants and UK Guarantors (if applicable) should read this document carefully before agreeing to the terms of the agreement.

Our tenancy platform is powered by TenancySign. USL will create an account for you on TenancySign. By sending us your booking, or booking via our website, you confirm agreement with TenancySign’s website terms, privacy policy and acceptable use policy.

1.2 Acceptable documents during Tenancy Application:

  • Identification: passport, driving licence or photographic national identity card
  • Student status: valid student identity card or offer/acceptance letter from university/college
UK Guarantor
  • Identification: passport, driving licence or photographic national identity card
  • Proof of income: pay slip or bank statement (showing incoming salary)
  • Proof of address: mortgage statement or utility bill
All acceptable documents must be in English. USL reserves the right to reject any documentation that is not in English, or that is unclear.

All booking applications are subject to passing Right to Rent Checks. For more information, see

USL will review your signed AST and email you a countersigned AST confirming your booking. A member of the accommodation team will contact you if we are unable to countersign the AST, and they will inform you of the reason(s) why.

1.3 Booking Fee
To confirm your booking with USL, you will be asked to agree to an AST provided by “StuRents” and you will pay £200.00. This £200.00 is converted to your refundable deposit after your AST has been countersigned by USL, and this is protected with “MyDeposits” (an independent Government-approved tenancy deposit protection scheme). Your deposit will be refunded to you at the end of your tenancy if there are no outstanding arrears and no damage to your room and/or communal areas.
Our payment system charges a flat payment processing fee of £1.50 to all tenants when the tenant pays booking fees, deposits or non-automated rent instalments via our online portal provider (StuRents) . For payments where the Payment Service Provider is outside of the EEA our online portal provider (StuRents) will continue to charge a card fee (up to 2%) on top of the £1.50 payment processing fee. Please note that for the Guarantor signature, a non-refundable £1.00 fee is taken to verify the signatory as the payee.

Signing an AST and making a payment of £200.00 ensures your selected room type is held for you. Once your tenancy is signed by all parties – Tenant, Guarantor (if applicable) and USL – your booking will be confirmed.

Once USL has signed your AST, you will be sent a rent payment schedule and instructions on making your rental payment(s); see “Payment Methods”. You will not be able to move into the property if you do not pay the rent specified on your rent payment schedule.

2. Payment Methods
You have two payment options:
1. Pay in full
2. Instalments (choice of 9 or 4 instalments)

Direct Debit
For all our properties, we request you set up a Direct Debit from a UK bank account. A Direct Debit mandate will be sent with your AST and rent payment schedule. There is no charge for this service.

Payments via Credit or Debit Card Our payment system charges a flat payment processing fee of £1.50 to all tenants when the tenant pays booking fees, deposits or non-automated rent instalments via our online portal provider (StuRents) . For payments where the Payment Service Provider is outside of the EEA our online portal provider (StuRents) will continue to charge a card fee (up to 2%) on top of the £1.50 payment processing fee.

USL does not accept cash payments or cheques. Credit/debit card payments cannot be taken over the phone, or at the accommodation reception.

It is the tenant’s responsibility to ensure funds are available to cover rental amount(s) in line with published payment terms (see 2.1 Instalment Schedules); we strongly recommend that you apply for Student Finance well in advance if you are relying on this to cover rental amount(s). Non-payment will be treated in line with the USL debt collection procedure (details of which are available on request).

2.1 Instalment Schedules

Payment in Full

This will be taken in August, or if booked in or after August, prior to the AST start date.

Payment in Instalments (requires a UK Guarantor) 

9 Instalment Option:
August:          10% of total rent
September:   10% of total rent (or 20% if booked after 14 August)
October:        10% of total rent
November:    10% of total rent
December:    10% of total rent
January:         10% of total rent
February:       10% of total rent
March:           10% of total rent
April:              20% of total rent

4 Instalment Option:
August:          10% of total rent (or before AST start date)
September:   34% of total rent
January:         34% of total rent
April:              22% of total rent 

Payment in Advance of Check In

Best suited for international students.  “No Monthly Guarantor” instalment plan requires 30 % of rent prior to arrival, then seven equal monthly Payments until March.  This option does not require a Guarantor.

The payment dates outlined in your contract are fixed and cannot be changed, so please ensure you will have the necessary funds in your account on the date rent is due for payment.

If you fail to make your first instalment/full payment on time, you will automatically become liable for the full rent payment and USL will reserve the right to cancel your booking no later 14 calendar days after the date on which the payment was due. Your booking fee and deposit will be forfeited. 

3. Guarantor Service

If you wish to secure your accommodation with us and you are planning to pay your rent in instalments, we ask that you provide a qualified UK Guarantor. A Guarantor is a responsible person who agrees to pay any outstanding rent and associated rent recovery costs for the tenant for whom they are acting as Guarantor, should the tenant fail to keep up with the rent payments for the accommodation. The agreement is a legally binding document and should not be signed lightly.

Providing a Guarantor is common practice in the UK and provides USL with the security and knowledge that the rent will be paid in full.

USL will carry out all necessary credit checks as prescribed by law and will reserve the right to reject nominated Guarantor applications if the requested information is not provided and the nominated Guarantor does not meet the minimum requirements. The minimum requirements for a Guarantor are: 
  • UK resident for a minimum period of 3 years with permanent address in the UK
  • In full-time employment (earning a minimum of thirty [30] times the tenant’s monthly rent)

“Housing Hand” can act as your guarantor if you do not have a qualified UK Guarantor. The Housing Hand guarantor service can be selected during your tenancy application. For more information on Housing Hand, please visit 

4. Cancellation Policy

4.1 Cancellation cooling off period(s)
If you choose to cancel your booking with USL, you will have 5 calendar days after signing your AST to do so.

If you made your booking fewer than 5 calendar days before your AST start date, you may cancel your booking until the earlier of (a) 5 calendar days after signing your AST, or (b) the date you actually check in. 

You may request to cancel your booking by sending an email to

USL will refund your deposit (less a £50.00 fee) within 14 calendar days of accepting your cancellation. International bank transfers can take longer to process funds and incur a transfer fee.

4.2 Cancellations after the cooling off period(s)
You will not be able to cancel your booking after your cooling off period has ended. You and your Guarantor (if applicable) will be required to meet the obligations set out within your AST. 

4.3 Cancellations after you have moved into the accommodation
We hope you speak to our local property manager if you are thinking about leaving your accommodation. If you do decide to leave your accommodation during your contracted term, the landlord may agree to release you from your contract, providing the conditions set out below are met:
• You provide sufficient evidence to support your cancellation request.
• You make your cancelation request in writing.
• You find a suitable replacement (who must be enrolled as a full-time student at a local university or college) to take a new tenancy agreement for your room for the remaining period of your contract. 
• The incoming tenant must enter into an AST with USL, providing the relevant requested documents, and where relevant also providing a suitable UK Guarantor.
• Refunds due will not be processed until the incoming tenant taking over the contract has signed the AST, paid and moved into the accommodation.
If you fail to find someone to take over your tenancy, you and your guarantor (if applicable) will be responsible for paying the full rent until the end of your contracted time at the accommodation. You will also remain liable for the rent payment until the new tenant’s AST starts.

4.4 Cancellations by USL or the Landlord
Our terms and conditions require you to sign your AST within the period specified on your electronic AST. If you and your Guarantor (if applicable) fail to sign your AST within this timescale, your AST will be automatically cancelled.

USL retains its right to cancel your AST and retain your deposit should you fail to provide a suitable guarantor for your tenancy on more than 2 occasions.
If for any reason USL is not able to offer you accommodation once your AST is fully signed, we will contact you as soon as possible detailing the reasons why, or offering an alternative solution on terms sufficiently similar than the ones already agreed upon. The accommodation will be in the same building, or if not possible, then a suitable alternative accommodation will be provided in an adjacent building or, in any event, in a building as close as possible to the original building. If we cannot offer a suitable alternative, we will refund all monies paid to USL. Should you unreasonably decline the alternative accommodation, you can find a suitable replacement tenant to take over your tenancy and you and your Guarantor (if applicable) will remain liable for the rent payment until such time.

4.5 First-year students who do not get a place at university: “No Place, No Stay”
This offer is applicable to undergraduate first-year students only.

If you are a prospective first-year undergraduate student, and your offer of a place at your preferred university/higher education institution is withdrawn, you may be eligible to receive a refund of your deposit minus a £50 fee.

You may also be eligible to cancel under “No Place, No Stay” if you choose to go to a different university in a city that does not have availability in a USL property. Where you have been accepted in university in a city where USL has availability in a property, your booking will be transferred to that property.

To cancel under “No Place, No Stay”, you must supply either (a) a copy of a written rejection letter from your chosen university/college; or (b) a copy of the acceptance letter from a new university. This must be received by USL ( within 5 calendar days of the date on which you have requested a cancellation. On receipt of the required documentation, provided it is satisfactory, the agreement will be cancelled with a refund of your deposit, minus a £50 fee.

4.6 Room Moves
We do not offer room moves once you have checked in. Nevertheless, in very limited circumstances and depending on availability, we may allow a room move. If you wish to change rooms, please contact the on-property team to discuss your requirements. If you are upgrading to a higher standard of room, you will have to agree to any uplift in rent. There is a £50 fee for changing rooms.
5 General Terms
This website is owned by Valeo USL Ltd (“USL”), whose with registered number 10947713 and registered address at 71-75 Shelton Street, London, WC2H 9JQ, England.
5.1 Except where expressly indicated, nothing on this website constitutes an offer to enter into legal relations, including but not limited to contractual obligations.
5.2 While USL takes care and every precaution to ensure that the information contained on this website is accurate and up-to-date at the time of updating, which will be carried out from time to time as USL sees fit, the information on this website is disclosed “as is” and without any warranty of any kind. USL accepts no responsibility or liability for any loss or damage howsoever caused as a result of any information contained on this website.
5.3 USL is not responsible for and makes no endorsement or certification as to the integrity or accuracy of the contents of any third party information included on this website. USL recommends that you verify such information with these parties directly.
5.4 USL is not responsible for the content of any external sites. Any links to external sites from this one are undertaken at your own risk and without reliance upon any information, representation or certification from USL, its employees or agents.
5.5 References to any product or service that has been or may be provided by USL or any third party company will not constitute promises as to the availability of such products or services at any time. USL reserves the right to make any improvements in and/or changes to products and services described on this website at any time without notice.
5.6 Please note that any personal information you provide may be used by USL or our agents for the purpose of customer/client administration as defined by the Data Protection Regulations. If you do not wish your personal information to be used for this purpose, please indicate this by ticking the appropriate box when submitting your details.
5.7 Except as indicated, USL or its subsidiaries own the copyright to or valid licence in the contents of this website. All rights are reserved in respect of all trademarks, trade or brand names registered or otherwise, owned or held by USL.
5.8 This site is operated and controlled in the United Kingdom and is governed by English law. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. 

6. Legal Disclaimer
By accessing the USL webpages, you agree to the following terms. Please note that you must not access our pages if you do not agree to all the terms below in their entirety.
6.1 The entire contents of any and all information published on the world wide web by or on behalf of USL is provided “as is” without warranty of any kind. Notwithstanding the above, and to the fullest extent allowed by law, USL hereby disclaims all warranties and conditions with regard to the contents of this information, including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, title and non-infringement, except where such disclaimers are held to be legally invalid.
6.2 In no event will USL be liable for any special, indirect, incidental, punitive or consequential damages or any other damages whatsoever, howsoever arising in connection with any of the information disclosed or available on its world wide website from time to time, even if USL has been advised of the possibility of such damages.
6.3 The information may contain technical inaccuracies or typographical errors. Changes are made periodically to the information and USL reserves the right to make any improvements and/or changes to the contents of this site or to any of its products or services described on its web pages at any time and without notice.
6.4 Reproduction, transfer, distribution or storage of part or all of the contents of the USL web pages in any form without the prior written consent of USL is strictly prohibited. Individual documents in our web pages may be subject to additional terms as indicated in those documents.
6.5 The contents of this site are protected by copyright and other proprietary rights, which are the property of USL as owner or authorised licensee, and are subject to the following copyright notice.
6.6 All images and floor plans are indicative, and actual rooms, unless specified, may vary in layout.

USL. All rights reserved. 

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